Big Jim, I've never corresponded with you before, but I think this whole deal will make a lot of folks here do MORE business with you, not less.

1. The customer in NOT always right.
2. Thanks for demonstrating INTEGRITY in dealing with a very difficult person.
3. The definition of excellent customer service, honesty and integrity does not include allowing the wrong to run over or run down the right, and get away with it.  
4. You, Jim, showed us the "Bigger Man"...Thank You!

BigJim, I agree with the others here.  You continue to display professionalism and integrity that we all are accustomed to from you!  You will not suffer any ill effects from this unreasonable customer; you've established yourself as a top shelf Gentleman!  Keep up the good work!

Good job Jim.

Great job Jim!!!        
 Mr. Pete

Hey Jim,
   By owning and seeing alot of your bows you do fantastic work! Could you refinish them bigjim style and resell them that way? I am in business for myself and have dealt with people like this! Sometimes it is just better to take a little loss and chalk it up to education and refuse to do business with them again!If not send them back to him!

All I can say is this dude has alot of nerve and his nuts is bigger than his brain! "I'll see you the IBO" has this guy ever met you? The only advice I can give this fellow is: If longevity is desired I'd think twice about threatning Big Jim in person!!!

Jim: You have done more than most would have done for this guy. Most would never have sent out bow etc without seeing his money and his bow first. He has no right to alter any new product and expect a refund from you. If he was unhappy he should have packed it up asap and returned it. Alter something and you own it, end of story.

it doesn't matter how big you are when someone sticks a knife in you or puts a pistol in your face.

I'd be careful, especially now a day.

You are handling it great, besides I don't think it would be a good idea to confront you is person unless he has very good insurance. I thought everyone knew why they call you Big Jim.

A threat is a threat, like said by Jeff those things are to be taken seriously.

I think your decision of making him pay for the cost of the limbs is fair and square.

I am starting to really want to know the name of this moron now, just to make sure never to share a campfire with him!
Your customer really appreciate you, this thread shows it clearly, and I know I am one of them.

Sorry that you have to go through all that

F-Manny

Big Jim

I only conducted business with you and your team once (camo-dipped bow) and I'll have to say that you both went up and above standard customer service to make sure that I was satisfied (I was).....that along with what I've read on this site and others about your business ethics....in my mind there is no question who is at fault here....I have to say that I'm dumbfounded at the lack of responsibility demonstrated by this individual and many others in our current culture (God save us). He modified them without your expressed consent ....so he owns them.

The truth is the truth no matter if no one believes it

A lie is a lie no matter how many people believe it.

I and my wife ran our own businesses for about 15 years and dealt with many more great people than we did the unpleasant ones. I usually had the privilege of being the one that would fire a customer if the situation called for it (never easy). If this gentleman doesn't man-up you might have to fire him...

Good luck with it

><>>
Glenn

Your plan sounds good to me.  See you at Denton Hill.      Jeff

Big Jim for President!!!!

I call this the Walmart syndrome. Lots of folks think that a business is supossed to lose money at their bad decision in the name of "good customer service"....in this case as is most cases,is dead wrong. Customer responsibility is the dying trend out there these days. Good job Jim!!! And thanks for posting before he got here to bash you in an alterior motive.

boy oh boy..

You've done good Jim.
Maybe the guy will learn from this.

I wish your customer would have the courage to post on this thread.

BJ,
I think you are doing the right thing. There are alot of idiots out there that try to take advantage of you.

Hmmmmm.. I was not planning on the IBO but this could be good.

Jim....the fact that YOU wouldn't let Bear archery eat the cost is PROOF that you live up to the "BIG JIM" name...keep the faith brother !

QuoteOriginally posted by Jeff Roark:
it doesn't matter how big you are when someone sticks a knife in you or puts a pistol in your face.

I'd be careful, especially now a day.

Sad, but true. Watch your topknot, Big guy. This guy sounds like a flake, and my old police mind is throwing up red flags.

this guy sounds like a douche.  What kind of dimwit takes and brand new bow out of the box and goes at it with a grinder?  There is no reasoning with a guy like that, you're right to cut bait and get away from this whacko.

And the "you'll answer to your maker" threats to boot.  That's real christian...

A different thought. If someone borrows money and doesn't repay it, then I consider it worth the extra cost to be rid of them. I know a set of limbs cost a lot but I was wondering if the limb is repairable? and if so it might be worth fixing and selling as a used bow, the take the difference between the new cost and what you'd get for the new used bow?????

QuoteOriginally posted by Bill Sant:
Jim,  As soon as he altered, sanded, played with the fit of any of the components, it is HIS.