KME customer service

Lechwe · September 24, 2015, 09:28:00 AM

I've been having fits trying to get my Grizzly broadheads sharpened.

I can do knives with no problem but the grizzles have been a nightmare. I finally had tome to call and talk to Ron since I was using my KME knife sharpener. In less than 10 minutes I had my Grizzly shaving hair off my arm.

The other thing I fond refreshing was his honesty. I have the older Diamond stones Ron isn't all that happy with. I decided to buy a set of the new ones he has along with a new jaw. Instead of selling me the whole set I wanted he told me mine were working well enough and only sold me one extra coarse stone I didn't have. He said when I wear mine out then I could buy more but not to spend money I didn't need to right now. Not sure I've experienced that from anyone in a long time.

I won't be buying any of my sharpening supplies from anyone else.

ChasingWhitetails · September 24, 2015, 09:42:00 AM

That is good to hear! A big THANK YOU to Ron!!

KentuckyTJ · September 24, 2015, 09:51:00 AM

Ron's a Trad Gem for sure!

September 24, 2015, 10:11:00 AM

Ron and KME are as good as it gets!!!!!

Bisch

dhaverstick · September 24, 2015, 01:22:00 PM

There's a lot of folks in business out there who could take a lesson from Ron on customer service. I think just short of driving to your house and doing the sharpening for you, Ron will do anything to make you happy with his products.

Darren

joe skipp · September 24, 2015, 03:36:00 PM

Hopefully Ron can find the time to bowhunt Jersey with us this fall. We're trying to get one of Bamboo's bows in his hands. All work and no play make Ronnie a dull little boy....LOL

mark Willoughby · September 24, 2015, 06:04:00 PM

Hard to find ppl like that these days

sou-pawbowhunter · September 24, 2015, 06:19:00 PM

Ron is one of the good ones for sure.

Charlie Lamb · September 24, 2015, 08:12:00 PM

Not surprising at all.

Dave Pagel · September 25, 2015, 07:20:00 AM

KME is the only brand I use anymore. The products are great and Ron is probably better.

D.P.

Doc Nock · September 25, 2015, 08:53:00 AM

That boy will never be rich...but he gives and gives and gives to others...

He's more busy then ever, still takes time for folks and answers questions.

If all "teachers" had his drive to communicate and instill success in their students, the world would be a lot better place.

Kudos to Ron! And gratitude for his attitude!

olddogrib · September 25, 2015, 10:06:00 AM

Well just for info, what were you doing wrong? I still use a Lansky just because I haven't worn it out, but Ron's even helped me with it. When I upgrade, it will be to KME because I feel it superior for its infinite angle adjustability, as opposed to preset slots. I've always stroked the hone into the edge, but it seems like a read on a knife forum that stroking away from the edge builds up a faster burr and is easier to remove when dealing with single bevels. Some still prefer a circular motion. Which does Ron recommend? When I remove the burr on singles I think I tend to roll it back over and mess it up, even holding it flat. Always had an easier time with double bevels. I like to finish and deburr them by increasing the angle for the final few strokes on both sides. I think some call this "micro-beveling" or creating a secondary bevel. But you know you are aligning the extreme microscopic edge at that point and I think it makes a keen double beveled edge less apt to curl under hard use. Obviously, the more acute angle you use, the sharper it will feel but the less "support" it will have.

Doc Nock · September 25, 2015, 04:15:00 PM

At risk of screwing it up, I'm going from memory

but I THINK I remember Ron saying back and forth doesn't matter till the burr is formed.

Then I believe he suggests one direction as you do the count down on each side, even on single bevel, as there is a tiny bevel on the off side of the single bevel to remove the wire...

And, Richard, you know not to trust memory at our / my age!!!

Ryan Sanpei · September 29, 2015, 01:28:00 PM

Awesome service for sure!!!

It's the only sharpener I use these days for my knives and broadheads.

Ryan