Unfortunately not all business people are good communicators. I found a product both my son and I liked very much. But the service was unacceptable, the owner did not know what I ordered, what was shipped, what was back ordered. My son got his, it was in stock. I gave up, to bad a good product made in USA by folks that need work.

Note that there is almost a three year gap between the original post and now.  Maybe the company had a few growing pains at first?

QuoteOriginally posted by Sam McMichael:
el chupa nibre, whether you jumped the gun or not is not at issue. Customer service is the essence of any business relationship. They owed a timely and accurate response to your inquiries as a matter of common courtesy, and you are justified in being upset at their lack of response. I spent a lot of years doing jobs in which good customer service was crucial, so I know what I am talking about. There is no excuse in businesses failing to follow up with customers, regardless of volume of business, warehouse relocation, or anything else. They may not be bad folks at all, but it seems they need to improve business practices.

Agreed.It only takes a moment to send an email...even from a crappy cellphone...to placate a customer. Obviously their technology is up and running fine if they are able to take your money and process the order.