Last year I splurged for my 40th birthday and bought myself a one piece PSRX in bocote. It's a beautiful bow. Well I was disappointed bc I didn't shoot it very good. At least not as good as the PSR I bought used. (same exact specs) 57#@28", 56" well through the year I doubted my ability and questioned whether I developed some bad habits. I noticed the top limb looked a bit twisted but it didn't look like much to me. This yr I took it to the Real Thing and had Tradbow and Warren check it out and both confirmed that both limbs were twisted. Now it was decision time, do it myself, let someone fix it for me or send it back. I decided to send it back. (That was 5 weeks ago.) I even texted swamprat that I was looking forward to getting it back. Well one afternoon I got a call from the
Black Widow factory. They told me they had been working on the bow for a couple weeks and couldn't get the limbs to stay straight. The rep proceeded to tell me they were gonna build me a new bow with the same woods AND add a beavertail grip for nothing! I'm impressed bc in today's society after a year they stood behind their product! They could have used plenty excuses but they chose the righteous path! THATS CUSTOMER SERVICE! made my day that's for sure!

Well it came in this Monday and It sure shoots fine and looks even better IMO. I asked the company to leave out the red so now I just call it the "Brown Predator"!! LOL

Looking good Greg!  Always heard BW customer service was the best around.

BTW, WHAT A GEORGEOUS BOW!!!!!

Can't beat that. Roger and the boys at Widow are second to none that is for sure!!

X's 2

They sure convinced me!  It had been over a year and they still replaced the bow.  

AWESOME!!

That is one reason I keep buying Widows...Customer Service!!

Sounds like a great company!
I guess my next bow will be a Black Widow.

Great looking bow and    to the boys down in Nixa!

They made it right,all you can ask for.

Nice to hear about companies that stand behind their product.
Well Done Widow!

That's a good looking bow,and I'm glad to hear that there are still some companies out there that stand behind their products.

Great company. I had a problem with a longbow I bought new from them. Sent it back and they built me a new one and asked if I needed to borrow a bow to shoot while they were making my new one. Outstanding people.RC

Great company for sure.I have both recurves and longbows from Black Widow,they are my go to bows.Some people love them and some do not,but everyone agrees that the Black Widow customer service is one of the best.

The Widow Workers stand behind whatever they do to the MAX. They set the standard for all others to follow  

Blackwidow ROCKS!!!

No better service than Black Widow. Posting this information will without doubt influence other companies to do a better job with their customer service. I have dealt with BW for over 25 years and have had nothing but outstanding after the sale service! They take care of their customers period!

There is no better customer service then Blackwidow has none! I have had them go over the top for me I am a lifetime lover and customer of there bows. As far as I'm concerned there is none better I own three and I may not be done.    Widow

I bought a new longbow from them 15 months ago.  I happened to have it with me at Compton a few weeks ago, and showed them that my beaver tail grip had come unglued.  A quick look on their part and they said it was not my fault.  They told me to send it with them back to Nixa, and they would fix it under warranty.  My bow went with them on Saturday, and I had it back, with a new beavertail grip, on the following Thursday, free and postage paid.  

I can't say enough good about Black Widow!

I recently got a used PSR takedown it is a great bow.