string grooves on Bear Grizzly off set

Pryor · January 12, 2016, 02:46:00 PM

Hey guys,
Just got a 40# bear Grizzly. After stringing it up noticed the string seemed to be off center of the limbs. After measuring the sting grooves, they are about 3/16" - 1/4" off center. The bottom limb is worse then the top, but both are obviously off center. It is odd that the off set is oppisite from bottom limb to top limb. Called Bear and emailed them a picture, but have not heard back yet. I went down to the local box store to look at a few of their Grizzly's, and they seemed to be dead center. Any one ever had something simular? Really hoping Bear makes it right.

dbd870 · January 12, 2016, 03:00:00 PM

Yeah you are owed a replacement for sure; I would not shoot it.

BWallace10327 · January 12, 2016, 07:30:00 PM

If that isn't a warranty issue, I don't know what is. Bear will stand behind it, or wherever you purchased the bow from.

Pryor · January 12, 2016, 10:26:00 PM

I have tried to contact them again but no answer. From what I have read it sounds like bear has good customer service, so I'm not to concerned...yet. I am going to harass them a little tomarrow and see what happens.

David Mitchell · January 13, 2016, 12:58:00 PM

Pryor, I have had the exact same problem. This seems to be a problem at Bear. Bear took care of it but as I am a lefty I had a wait for a time because they had none in stock to replace it. I will send you a PM on how to contact the person who will take care of this. Send him a picture when you contact him.

Pryor · January 14, 2016, 10:42:00 AM

Thanks for the contact info David. If I don't get this figured out soon I will try to Get a hold of him.

Petrichor · January 15, 2016, 01:13:00 PM

I am currently working with bear on my warranty issue. They will definately make it right. If papa bear knew one thing besides bow making it was customer service. Out of curiosity where did you buy the bow and how long ago? I have a guy that's awesome at bear and if you can't get anyone let me know and I'll give you his information.

Pryor · January 15, 2016, 09:02:00 PM

Bear Archery once again proves to have excellent costumer service, and care about making a quality product. I am shipping the bow tomorrow for a replacement. Wonderful to work with a company that stands behind their product.

David Mitchell · January 16, 2016, 11:32:00 AM

That's what I knew would be the outcome of this.