This past Sunday I went to use my KME sharpener and noticed that the jaws kept spinning around instead of locking in the horizontal position. I called Ron on Monday and left a message asking what the problem might be. I then left for some Kansas turkey hunting and had spotty cell phone reception. When I did check my phone late Wednesday, I had a call from Ron saying he thought he knew what the problem was and had already sent me a replacement part, free of charge.
I received the part yesterday and that did the trick. Now that is some kind of customer service! Ron is a top notch guy who makes a top notch product.
Darren
Ron, and the KME knife sharpener, are as good as gold! I had the same kind of experience dealing with him!
Bisch
The BEST!
I purchased my KME from Ron with great service. I have never had a problem, but good to know I'm dealing with Ron if I do.
Great products and an even better guy :notworthy: :notworthy:
Bill
Ron is a great guy that makes a great product.
They broke the mold on that boy... customer service in America or anywhere could do well to take a lesson...
Course, he is one busy boy tutoring, answering questions and building his great sharpeners.
Always searching out better stones and materials, too!
You go, Boy!!! :)
Agree with Doc Nock
Drove past Ron's last weekend, hoping to find him at the shop but not there. Good Lord willing Ron will spend some time with us bowhunting deer this fall.