I shipped a bow to a fellow TGer via UPS, and even though I had it in PVC, they still managed to bust a limb tip in transit. I did insure the bow, so does anyone have any experience with UPS handling claims? I'm hoping it isn't the hassle that I have had with USPS(sorry Killdeer) in the past. Any experiences, good, bad or ugly? :pray:
The recipient says the tip looks like it is repairable, by the way.
The only experience I had was not a bow. It was a,computer and was triple boxed.
When it was,delivered it looked like they had rolled,it,across,the country and of coarse was,broken.
They refused the claim stating the packaging did not meet their standards.
Good luck.
Yep pretty much if they can break it the packaging was not up too standard. They are near impossible to get a claim out of.
That's why we only deal with USPS. At least if they break it they pay for it if you do your job right.
Mike
Thanks for the replies, I think! :knothead:
I was trying to find a proper box one time and was checking in a UPS store. They asked what I was shipping. I told them a custom bow and that I would be insuring it, I was told it would not matter, that if THEY didn't pack it, insurance wouldn't cover it. They wanted 75.00 just to pack it plus another $27.50 to ship. I found a good box,packed it and went with USPS with no problems.
Due to them busting really bad a heavy PVC tube I shipped a longbow in I will NEVER use UPS. The damage to that tube looked like it almost had to be intentional--then they just left it at the recipient's door as it was.
When I ship UPS I use a local store. Any problems I have had were cleared up with UPS by the owner.
I shipped to very expensive pair of night stands to a client in Montana a few years back, they were in a crate each, only one arrived the other was nearly destroyed (it looked like they dropped it from a plane). They told me, as mentioned previously, sub standard packaging, it was in a crate ! Here is the kicker they still charged me for the botched delivery ! It is like they do this kind of thing on purpose, throw a computer in a cardboard box and they can ship it anywhere in the world, put anything hand crafted in something bomb proof and they find a way. I had a similar thing with FEDex but they owned up to the liability. All I can say is where is the sense of pride in a job well done, good luck Pat I hope it works out, Joe
I shipped to very expensive pair of night stands to a client in Montana a few years back, they were in a crate each, only one arrived the other was nearly destroyed (it looked like they dropped it from a plane). They told me, as mentioned previously, sub standard packaging, it was in a crate ! Here is the kicker they still charged me for the botched delivery ! It is like they do this kind of thing on purpose, throw a computer in a cardboard box and they can ship it anywhere in the world, put anything hand crafted in something bomb proof and they find a way. I had a similar thing with FEDex but they owned up to the liability. All I can say is where is the sense of pride in a job well done, good luck Pat I hope it works out, Joe
I too have had rotten luck with UPS and will never use them again.. What's more I will jump at every opportunity to make my voice heard..
The insurance is a scam, they have never paid a claim for me, just hassle. Even with them packing the item and receipt for the purchase of the item, they said I had no proof of the items value, worst shipping company ever! I never use them anymore, and cringe when someone ships to me with them.
I reported my one incident with UPS earlier.
I just recently had a incident with USPS .
Shipped a bow to Canada, PVC tube.
Paid for insurance, filled out customs form.
Hasn't been delivered.
USPS international person says I cannot put in a claim because the local post office had me fill out the wrong customs form and the numbers I have are not traceable.
Getting ready to re send a new bow and hope it works this time.
I know this doesn't help with your problem good luck.
Just wanted to let folks know the snags,with business shipping.
I refuse to use ups anymore for my pistolsmith business. As has been stated they will weasel out of anything they can. I've also had packages opened and the reason given was they didn't know what could be worth 2k in the size box I had. It could have been jewelry or anything. I think they planned to steal it but when they realized it was a gun they figured they might get the shaft over it. I have special paperwork filed with my local postmaster and I can ship my guns for a fraction of what the big brown turd wants and I feel safer about it. I've also found that usps priority takes half the time of ups ground. I know this doesn't help this incident but hopefully it will help anyone else looking to ship in the future.
Fedex is much better about owning up and paying up. If i use anything but usps its fedex. I worked at a warehouse for a short while with a fella who also worked for ups. He would often joke about how they would purposefully abuse packages that were fragile. That and personal experience left a bad taste in my mouth. When i worked at fedex, i felt their policies were sound and saw them process claims without a fight.
I have had good luck shipping and rec. with USPS, no issues. UPS hasseled me about a vintage air pistol a few years ago (tried to tell me I need an FFL to ship an airgun, which is NOT UPS policy), and I had to threaten an NRA backed boycott. UPS headquarters straightened out the local ( obviously anti-gun) UPS manager, and I was able to ship. She couldn't even read her own companys policy when I asked her to. Yes, USPS is my favored shipper these days.
I'm back with USPS for all my needs and have quit shipping bows in PVC tubes. They fall off conveyer belts and the employees hate them. Cardboard and insurance is going to be it for me.
I had a recent issue with USPS, had two bows sent in the same PVC tube. Mailman, who usually does me the courtesy to ring my bell when delivering a priority package, left it lying flat at my door step, making it real simple to roll away. When I checked my mailbox for mail, I was shocked to see the tube just lying there and the top was missing......Man I was steamed, I brought the tube in and crossed my fingers that the bows were safe. One bow was in a soft case, the other was just in the tube, no wrapping. Thankfully the bows survived but I am damn sure if it was just one, it would have been a disaster. When I called the PO to inquire about it I got the run around.
sounds like this guys been delivering y'alls packages
http://www.youtube.com/watch?v=PKUDTPbDhnA&feature=related
I think it varies with the area you are in. I will never ever ever ship with fedex ever. UPS is the safest option for my area. My advice ask the local businesses what carrier they use. It is the same way with freight shipments. Some carriers have a universal bad name others not so great in certain areas.
The only time i ship UPS is if i have their store pack it.
Great information here, sent a bow out to a fellow tradganer couple months ago by ups, luckily no problems. Makes me think twice about future shipping though. I did use my local sports shop that has a ups pick up, maybe that was the difference for me.
Only experience I had taught me a valuable lesson though it was not from shipping a bow. I had purchased some high end, vintage stereo equipment, read high priced. Shipment set at a UPS sorting facility for days and after numerous calls they finally delivered the shipment.....totally destroyed. Filed a claim and they did pay after about a month of calls and taking pictures. Problem is UPS pays the shipper. In this case the shipper decided twice the money was too much of a temptation and as soon as UPS paid the claim he completely disappeared on me. No refund to me and I was left with a box of junk that cost me $13 to take to the landfill. Now I ONLY pay with PayPal unless it is someone I feel I can really trust.
Oh, I paid with a USPS Money Order thinking I was protected from fraud. They did nothing saying the package was delivered so it was now between me and UPS. Let the buyer beware I guess.