I just wanted to give a shout out to John Turner at American Leathers (they are a sponsor here) for awesome customer service.
About 6 weeks ago I ordered a Buffalo Big Shot glove after reading several reviews about that product here on the boards. I ordered off the website but also faxed in a tracing of my hand. John called me to talk about my order and said I'd probably be better off with a XL glove based on my tracing as opposed to what I ordered. I got the glove in less than a week of ordering it and was impressed and spent the next couple of weeks shooting the glove and breaking in it. I LOVED it! But it had a problem--the strap was too short and I had to constantly adjust it to keep the stalls straight on my fingers. But I absolutely fell in love with how it shoots and feels.
I called John and talked to him about my problem and asked if he had any workarounds or suggestions. He said, "Yeah, put it in a box and send it back and I'll make you a custom glove with a longer strap!" I told him I had used the original glove a good deal--probably shoot 600-800 arrows with it. He didn't flinch--said don't worry about it. I boxed it up and sent it back. Two weeks later my new glove came and its absolutely perfect. I'm just now getting it broken in and when I am certain its exactly what I want I will order a couple more to squirrel away.
In any case--doing business with these fine folks has been a pleasure and I just thought he deserved some kudos. He went above and beyond to make sure I was happy with his product.
Buy with confidence from American Leathers!!!
Cheers,
JKS
I've had the same with John. Customer service top notch and an outstanding product.
That is great to hear. just bought one at the Expo, love it so far!
I am also quite impressed! Spoke with John quite a bit before purchasing a Big Shot Crossover from American Leathers this past weekend in K'zoo, real nice people. Still working on breaking it in
but to this point I believe it will be the only glove I need for quite a while... :thumbsup: :thumbsup:
Yup, good people! He's building me a XXl glove with XL finger stalls.
Eric