Trad Gang
Main Boards => PowWow => Topic started by: killthewabbit on January 14, 2007, 01:09:00 PM
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I’m not the type of person who gives out endorsements often, but when I get service that I feel went above and beyond what I had expected, I like to give that person, or company credit for the effort.
Friday, my wife and I traveled to 3 Rivers Archery in Ashley IN. We are lucky in the fact that it’s only about an hour and a half drive from where we live. My wife wanted to trade in an old Bear recurve (50#) bow on a newer model that had less poundage.
To make a long story short, we were treated more like a good friend than a customer; the person who waited on us (I believe his name is Dale) went way out of his way to make us feel not only welcome, but to make sure that the bow my wife bought was set up and comfortable for her to shoot. He even gave her two arrows for free.
And, before you think he was just being nice because we were buying a high dollar bow from him; the bow we bought was a low price model, and the bow we were going to trade in was bought by another customer before we traded it in.
From what I understand most of 3Rivers sales are by catalog or internet sales, that is a shame, because most people who order from them will never get the pleasure of meeting the people at 3Rivers in person, but if the customer service is half as good on mail orders, as it is for walk ins, it will still be great service.
Most of you probably already knew about 3Rivers, but I wanted to share with my fellow archers my experience with them.
I think 3Rivers made a customer for life…
:D
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I think it's awesome that you come on here to say what great service you got. Most of the time we complain about bad service. If more people were positive about things there'd be more positive things happening. Thanks for the report!
My experience with 3rivers has always been great thru the mail!!
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Just have to call it the way I see it, but thank you 4runr for your kind words...
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well said. I've always gotten excellent service from 3R
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I just wish I lived closer to their store :bigsmyl:
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I'd love to to be able to stop in sometime. I think of all the times I would have driven straight by their front door :mad: , and wasn't into archery as of yet. Now that I'm no longer able to drive truck, they are only about 26-27 hours driving time away. Someday I'm going to make a road trip LOL :thumbsup: :archer:
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If you met Dale You met the owner. I met him in Salt Lake City and will agree, He is a real nice guy. Deserving of our buisness.
Prarrie Dog
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i spent 3 hours over there one day getting set up with one of my childern in tow, and they took care better than i have ever been before, i will buy no where else ever again.
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I am another satisfied customer; any orders filled online without a problem.
:campfire: :archer:
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My deal is that I live in So. IN. I can call today and have my stuff tomorrow!
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I was a customer of 3R long before I was a business associate. From both perspectives 3R is exceptional. It says something when the owner takes time to greet and help a walk-in customer.
David
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3rivers is the best. Dale is great! But we shouldn't forget to spread the wealth and sometimes shop at the "little" guys: Kustom King, lost nation, Pine hollow longbows, Alaska Bowhunting, etc... and your local trad shop, if you're lucky to have one. Look in TBM for any ad close to you. We wouldn't want 3rivers to become the archery equivalent of Walmart, would we?
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I don't think I'll worry too much about 3Rivers getting too big for their, or our own good. They seem to be fairly well grounded. If you have never been there, the building is about 10,000sq/ft. Most of it is warehouse space. They still make it feel very much like a mom & pop company.
Just my feelings...
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I spent about an hour on the phone with Dale while I was deciding on which bow to buy. He was very patient with this novice and gave excellent advise. I was thrilled with the bow I recieved and have continued to do business with 3R's I hope some day to get close enough to stop in and shake the hands of the wonderful folks there. :notworthy:
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I try to make as much of my equipment as possible, but anytime I need anything I usually go straight to them. Great service and fast shipping.
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I met Dale Karch @ Trad Expo West, he is a nice guy & 3-Rivers is a good supplier. Frank
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I don' know guys. I may be the odd ball here but I think there service could be a little better.
....Only if they read my mind and send it to me automaticaly. LOL. Every time I've needed them they are right there and fast. Great to do business with.
Like others have said I try to make as much as I can. (Mainly I'm cheap) But I have also ordered from other Tradition Archery shops.
Back to Basics -- Great guy and good to deal with.
FoxFire -- Another great place.
All and all I think there is just a better group of folks in traditional archery than in other things out there. Just my 2 cents though.
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I am one of those people who let you know exactly(face to face) what I think about the way our country has deflated as far as service and quality goes, even my grandfather would be proud to deal with Three Rivers, businesses like theirs are a dying breed, "Never be afraid to speak your mind in the exact tone your mind tells you to , do this more often and likely more business owners will take notice.
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Its nice to see a trad gear business succeed, especially when the owners seem to enjoy their work so much. Without quality mail order options like 3Rivers the trad pickings up this way would be mighty slim.
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I think the people at 3 Rivers are very friendly. But I also think their prices are a little to high. The last purchase I made from them kinda got to me. I purchased 3 Gold tip trad Blems, just wanting to test the arrows without buying more than I needed just in case I didn't like them.I fletch my own arrows but decided to get them to fletch these 3 and send them ready to shoot. The problem is they made me buy a full dozen feathers for each color they used. I have used the feathers so no real big deal, it was just the principle of the thing that bothered me. I can go to my local shop and buy 3 arrows and not have to buy a dozen feathers. I decided I liked the arrows so I did buy a dozen from another archery supply house. They cost me $70 for the dozen fletched and shipped. The 3 arrows and the 2 dozen feathers from 3R cost me $35. You can do the math on that one.
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I purchased a Tru-Center arrow sharpener from my local Trad shop and could not get it to work well (my fault). I received an e-mail from Todd concerning sales going on that month at 3 rivers. I hit the reply key to Todd and explained this and that. 30 minutes later I get a 20 page e-mail from 3 Rivers with tons of information on the tru-center and everything else. At the bottom was a note send it back and we will send you another and if that one does not work for you we will give you back your money.American company got to love the service
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I have gotten a few orders from them. First class each time. Mike
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These folks are just plain old good folks. I get my stuff from them usually in two business days and it's always exactly what I ordered. Everyone that I've talked to there seems to be the kind of people that I'd want working for me.