Thanks to an e-mail today from a Tradgang member I realized that I made a mistake in my recent post about a sale on Talons from Red Feather Archery.
Last year we ran the same add, giving away a free head with the purchase of a 2 or 3-pack. I intended to run that same ad at the same time of year this year. However, I did not word the ad that way. Rereading it, after receiving the e-mail I see that one could easily be mislead into thinking that they were getting a free PACK of heads with the purchase of a 2 or 3-pack.
Given that this was MY mistake, I'd like to make good on this for anyone who had a similar misunderstanding. I would just send an e-mail to those who ordered using their Tradgang member name, but I know some of you ordered without using your name in the comment section and I don't want anyone to feel cheated. I'd rather not be in business than to operate in a misleading way.
If you ordered some Talons from me, based on this ad and didn't get what you expected, please send me an e-mail at missstanna@aol.com and I will make it right for you whether you posted your Tradgang name in the original order or not.
My sincere apologies for any and all miscommunication. Some days I'm a knothead :knothead:
Thank you all.
Now thats customer service!!!
:archer:
That's good business, Stan.
Doing right by your customers is not always easy... and not always profitable (in the short run)... but it is the way to live.
I believe actions like this will be repaid big-time as your reputation and business ethics become known.
Thanks for your efforts to stand by your word.
I just love the trad community people !
First class all the way !
:clapper:
That sounds like good customer service to me! I just received my Talons today, including the free one. Very fast shipping and they look like awesome stumping weapons.
Stan. I originally thought that at first when I ordered this year. When I received the heads I remembered from last year that is how the sale ran. Oversite on MY part. I do NOT want extra heads. Heck I ordered another 3 pack the other day. These heads are worth every penny and am completely satisfied with your product and service!!!! Thank you!!
Matt
Atta boy Stan! The best right there :thumbsup:
Way to go Stan! Honesty and integrity describe you in your business dealings. What great customer service. Best to you!
Stan, I agree with everyone else. I will make sure I send some of my business your way soon.
Thank you for your example of doing right by your customers.
All cool here Stan. And I've got to say, your Talons are probably the best small game head on the market today. I will be buying more...
Way cool Stan... anybody can make a mistake but not many who chase it down and make it right :thumbsup:
2X what Coaster said. I would think no one would take you up on that offer knowing you didn't intend it that way and went public with this. The slant has been wiped clean! :thumbsup:
Thats great customer service,good on you. :clapper:
:clapper:
Good man. Shame politicians aren't as honorable as tradgangers.
Great job Stan, you da man! :notworthy:
Easy to trust Integrity.
Straight up my man!
:thumbsup:
Stan,
The beatings will continue until improvements are made!! :laughing: :laughing:
:thumbsup:
I'm very humbled to be part of such a great group of people. This is a special place. Your kind words are very much appreciated.
Great job! :clapper: :clapper:
Just got my second order today. Thanks Stan!
:clapper: :clapper: Great!! Now if all customer service was this way. Thanks!!! God bless.
Way to go!!!!
Anybody else mislead by the ad please contact me and I'll get your heads out tomorrow. Thanks.