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Main Boards => PowWow => Topic started by: 23feetupandhappy on February 11, 2010, 09:51:00 PM

Title: BW's Customer Service
Post by: 23feetupandhappy on February 11, 2010, 09:51:00 PM
Im fairly new to the sight and just love all the info thats on here and thought I would share my experianc with BW today.  I orderd a PCH test drive and received it last week and boy it was a looker   :thumbsup:    It was a 54" 50#@28 Honduras Rosewood with an Asbell grip.  This was my first BW experiance and didnt know what to expect ( I actually set my expectations to high)   :(    Nothing bad about the bow it jst didnt fit me, the grip, the weight, I was very inconsistant.  I tried to stay positive through the week and realy give it a good shot at winning me over but I sent it back today without knowing what my next step was going to be  :(    I gave BW a call because I had some Qs about the return lable and got John on the phone. He answered my Q and asked if there was anything else he could help me with and so I told him my dalema, and he said this is what I would like to do for you if youll let me.......I was all ears!  :thumbsup:  
Iv heard of their Customer Service but now Iv experianced it and boy it feels good  :archer:    

It shur eases ones mind about spending a grand on a bow, thx BW!
Title: Re: BW's Customer Service
Post by: curlis on February 12, 2010, 03:01:00 PM
They are the best. They really want you to have a good experience.
Title: Re: BW's Customer Service
Post by: bushytail on February 12, 2010, 05:17:00 PM
I hope you get one that you like.I bought a used one,(1995)And I realy like it.Someday when work gets more secure,I`ll buy a new one.
Title: Re: BW's Customer Service
Post by: Dan White on February 12, 2010, 05:20:00 PM
They have a good teacher, Ken is a heck of a nice guy. And as a business man want the customer satisfied.

Word of mouth is the best sales tool
Title: Re: BW's Customer Service
Post by: barebow62 on February 12, 2010, 05:33:00 PM
Black widow really are top company....lots of thought in their bows and excellent customer back-up
Title: Re: BW's Customer Service
Post by: Goke on February 12, 2010, 06:04:00 PM
Agree 100%. Never puchased a bow from them but they were more than happy to answer questions even when I was looking at used Widows.
Title: Re: BW's Customer Service
Post by: PhilFloyd on February 12, 2010, 06:10:00 PM
I agree 100%.
Title: Re: BW's Customer Service
Post by: joe ashton on February 12, 2010, 06:35:00 PM
Black widow is one fine company...
Joe
Title: Re: BW's Customer Service
Post by: Flt Rck Shtr on February 12, 2010, 09:02:00 PM
I'll have to agree, their service is second to none. Awesome bows !
Title: Re: BW's Customer Service
Post by: **DONOTDELETE** on February 12, 2010, 09:06:00 PM
They are topnotch!
Title: Re: BW's Customer Service
Post by: bofish-IL on February 12, 2010, 09:39:00 PM
I have owned 2 of their recurve and one of their longbow. I was very pleased with all of them.