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Main Boards => PowWow => Topic started by: BRONZ on March 27, 2017, 10:42:00 AM

Title: Silent but Deadly strings...customer service!
Post by: BRONZ on March 27, 2017, 10:42:00 AM
I've been shooting SBD strings for years and love them, but wanted to take a moment to talk about Pierre's customer service.

A couple years ago I got a string that seemed a touch short compared to the previous string so I sent Pierre a couple photos. Without even asking, a brand new string showed up at my door!

A couple weeks ago I sent him an email and asked about what serving and serving tool they use. I shoot a lot and had worn out a center serving. He responded promptly with the info, and offered to reserve the string for me.
I sent it off and barely a week later I had a package at my door with my string and a note attached that explained how the string was worn out and not worth reserving, so "here's a new string"! I offered to reimburse him and he simply asked that I lift up a prayer for he and his family.

People, this type of customer loyalty is rare to say the least!

Take a look at their strings and show Pierre a little love!

http://www.sbdbowstrings.com/bowstrings.html

God Bless,

Manolito
Title: Re: Silent but Deadly strings...customer service!
Post by: Pat Ct on March 27, 2017, 12:02:00 PM
Always great to hear about this kind of service! Something similar happened to me a few years ago: I ordered a couple of strings that went missing in the mail, I emailed Pierre to reorder and he sent me two new strings immediately without charge. Great folks!
Title: Re: Silent but Deadly strings...customer service!
Post by: Prairie Drifter on March 27, 2017, 12:57:00 PM
Pierre is tops!
Title: Re: Silent but Deadly strings...customer service!
Post by: fnshtr on March 27, 2017, 01:51:00 PM
:thumbsup:    :thumbsup:    :clapper:
Title: Re: Silent but Deadly strings...customer service!
Post by: BAK on March 27, 2017, 04:18:00 PM
He's the best.......
Title: Re: Silent but Deadly strings...customer service!
Post by: Biathlonman on March 27, 2017, 07:48:00 PM
SBD is all I shoot...
Title: Re: Silent but Deadly strings...customer service!
Post by: Possum Head on March 27, 2017, 08:58:00 PM
Yep, I've shot my first string he made for me longer than I care to admit and it still will shoot. I just love a tough dependable serving and his is just that. I told myself long ago I want to try all T/G string sponsors once before deciding on a final choice and so far I'm sticking to it. I truly dont expect any to top Pierre's. A Ten Ring should arrive this week and after beating the bush and other methods of my destructive nature I will critique it!
Title: Re: Silent but Deadly strings...customer service!
Post by: CHENRYIV on March 27, 2017, 09:32:00 PM
I have SBD on all my bows, from Recurves to ASLs.  You can't beat them.
Title: Re: Silent but Deadly strings...customer service!
Post by: TexasKing on March 27, 2017, 10:20:00 PM
Traditional archery is full of great people, Pierre is one of the best.
His strings are incredible also!
Title: Re: Silent but Deadly strings...customer service!
Post by: Steve Clandinin on March 28, 2017, 12:47:00 AM
Over the years I think I'm on string No. 60 from Pierre fantastic strings and service.
Title: Re: Silent but Deadly strings...customer service!
Post by: Leland on March 29, 2017, 05:04:00 PM
Great strings,and a very nice person to deal with.

Leland
Title: Re: Silent but Deadly strings...customer service!
Post by: Dave Nash on March 29, 2017, 05:11:00 PM
Great guy and the only strings I use.
Title: Re: Silent but Deadly strings...customer service!
Post by: Sirius Black on March 30, 2017, 05:44:00 PM
Yes, SBD is great! They once made me a recurve string, when I had ordered a longbow string. They corrected the situation and in 9 days I had the right string in my mailbox.