guys and gals,
i just wanted to share with you all a story of great customer service. a couple of years ago, i bought a Summit Seat-of-the-Pants Supreme vest. i used it for a season, and my buddy liked it so much, we ordered him one off their website.
after a year, the stitching holding on the chest buckle (a small buckle) came unraveled and i lost the buckle. not long after that, the same happened to my buddy's harness. we were bummed, but both kept using our harnesses, because they're great otherwise. all other aspects of these harnesses are great and work perfectly. keep in mind, at least two years have passed since we originally bought them.
this week, i sent an email to Summit customer service, asking about maybe getting a replacement buckle for them. Jonathan Leopard replied that he would be sending out two new harnesses immediately. problem is, i didn't tell him they were SOP Supremes, and he sent the standard harnesses that come with a stand. i emailed him and said thanks, but that it was my mistake, and that i would just keep the old harnesses and send those back (and that i did not expect him to replace two $100 harnesses).
he emailed me today and said he would be sending two new SOP's in the mail right away! some will cal this corporate C.Y.A. i call it great customer service, and it is a main reason i have bought from Summit many times and will do so again.
heck, i almost forgot that one time, Will Woller (company owner at the time) sent me a free baseball cap just because i posted a thread on the *********** saying i liked their stands.
Excellent stands, and my experience with their customer service has been great also. No hassle, no headache, they take care of it quick--can't ask for more than that.
Chad
AND thier based in DECATUR ALABAMA!! that adds down home hospitiallity (spelling?) to the list too!
By far one of the most user friendly customer service departments. Great company with great products.