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Main Boards => Product Reviews => Topic started by: Julian on June 19, 2017, 01:32:00 PM

Title: Great customer service
Post by: Julian on June 19, 2017, 01:32:00 PM
Had a pair of knee high snake and waterproof boots I purchased from Irish setter made by redwing. Had them almost two full hunting seasons when the right boot started leaking. I couldn't see any visible signs of damage so I called customer service. They told me to send them in with a short note explaining the situation. The boots were almost a full year past the manufacturer warranty and to my surprise they sent me a brand new pair of boots within two weeks of me mailing them off. All I paid was the postage to send the boots to them and they took care of it from there. Best customer service I have seen in a long while. A real rarity these days in my experience.
Title: Re: Great customer service
Post by: 4dogs on June 19, 2017, 03:09:00 PM
:thumbsup:
Title: Re: Great customer service
Post by: on July 07, 2017, 02:27:00 PM
Wow, super service!
Title: Re: Great customer service
Post by: jbgoodstok on August 07, 2017, 10:30:00 AM
Kind of like my old Leupold VX3 that went out of adjustment - the elevation dial wouldn't adj far enough up - had that scope for years - older glossy model - still excellent glass - sent it in for repair - a week later a new in the box matte finish scope arrived with their compliments - again that kind of service is rare these days - fwiw - JB